Please use the resources below to answer any questions you may have. For additional help please contact us.
Do you ship internationally?
Yes, we do! We ship to worldwide. Read all about it on our WORLDWIDE DELIVERY PAGE!
How can i calculate my shipping cost?
We offer free worldwide shipping on all orders.
Ships via international air mail = FREE
Ships via Express = US $28.00
Is ordering safe and will i receive my package?
Ordering online with kellisilver.com is safe. our website processes orders in a secure online environment, any sensitive information is encrypted for security and our servers are stored in the highest quality data centers. Our products is packaged and shipped with our best service and fullfilment procedures. If you need any assistance at anytime in your order process, we provide friendly live help as well as email support.
How long will it take to receive my order?
International standard registered air mail ranges from 12~21 business days, worldwide express from 3-5 business days. Processing time is normally 1~3 business days.
Our rings are ” Made to Order”, so it will take about 7 business days to make your size.
What are my shipping options?
Our main shipping options are International standard air mail via postal service, and Worldwide Express. International standard air mail is normally the most inexpensive shipping option for package. Express is usually the most reliable shipping option but is generally higher in cost and custom fees.
Do i pay the duties & custom fees?
At the time your package is delivered, you will be responsible to pay the duties & custom fees based on the value of your items. Please understand that this is a fee that your country charges to the purchasing party for importing products and is not a cost that is paid by the seller. as another option, there are 3rd party companies that can make your purchase for you from our website and calculate all cost and deliver to your door with all cost calculated.(due to the many different countries and changing fees, we are unable to calculate this into your order.)
We are not responsible for any import duty, Vat or other related duties.
How do i find out the item price in my currency?
we will soon offer instant currency conversion, but for now you can use online tools like www.xe.com to calculate your price.
What are your most popular international shipping destinations?
we have daily shipments to USA, CANADA, UK, Austrailia, Germany, Sweden, Netherlands, Ireland, Israel.
Can a bracelet or necklace be customized into a different size?
Yes, we are able to accommodate some customizations. Please email email@example.com with your request and we will try our best to fulfill your modifications.
How to find out ring size?
Please use our international ring size chart.
I received my order, but I need to return it. How does kellinsilver handle returns?
It’s pretty simple – all the details are on our returns page.
How might I contact your customer service department?
We prefer email because it gives us a minute or two to do some research and get back to you with a helpful answer (not because we’re avoiding you!). Our contact us page has a list of the appropriate contact emails.
Who do I contact if my order is damaged?
We are very sorry if your order arrives “damaged.” Once items are shipped from our shop it is up to the parcel service to deliver your order safely and in timely manner. Please contact us if you experience any problem regarding your order. We carefully package each order so that your jewelry arrives with their intended beauty!
Can I use more than one coupon on my order?
No, sorry! Our system only accepts the last coupon entered.
What is 925 sterling silver jewelry?
This designation refers to jewellery that contains at least 92.5% silver. The remaining 7.5% is copper, which endows the jewellery with its required strength. Kellin sterling silver jewelry is quality-assured by standards institutes throughout the world, which verify the amount of pure silver used in each item. The 925 stamp found on each piece indicates the quality of the silver and its compliance with international standards.
My jewelry is tarnishing; what should I do?
“Blackening” is a natural process that occurs in silver as a result of oxidation. You may find that in summer your jewellery tarnishes faster due to the acidity of sweat and the humidity in the air. You can clean your jewelry with a special detergent for sterling silver jewellery or with a jewelry cleaning cloth . Alternatively, you can have your jewelry sent out for a professional cleaning.
How can I keep my sterling silver jewelry in good condition?
• Keeping your sterling silver jewelry shiny and glistening does not take much effort. We recommend the following:
• Regularly clean your jewellery with a special cloth.
• We recommend showering with your jewellery on. Soapy running water keeps the jewelry clean and prevents it from blackening.
• However, swimming in the sea or a swimming pool with your jewelry on is not recommended. Salt water and chlorine can damage silver.
• Keeping your jewelry in a jewelry box, a closed drawer or a small bag will keep it from blackening and prevent it from getting scratched.
• Keep jewelry away from chemical substances (including lotions and perfumes) that can damage silver.